Harvey's: the Subway of the burger world. Personally I'd rather they just load up the condiments as they see fit, rather then get me to instruct them on what I'd like. If I want to choose my own condiments—I'll make my burger at home. If you can't figure out a good condiment mix on your own... well why are you in the game at all?
I understand giving customers control; but if you're going to give customers control, give them FULL control. Lay out a nice condiment bar where customers can choose exactly what they want. Throw some crazy shit in there like carrot and beet shavings and people will not only revel in the control given them, they'll also enjoy the "exotic" experience.
Maybe I'm being a little bit hard on Harvey's, but having to give superflous instructions while ordering a burger kind of seems like a chore to me. Give me real, ultimate control, or give me no control at all. If I want extra mayo, I'll ask.
Right; so enough of the railing against condiment practices at Harvey's. How does the actual burger taste? I'll tell you. It tastes like a minduck. What we have here is one of those oh-so confusing patties that tastes more like sausage than beef, but is not nearly as delicious as an actual sausage patty. The bun here is good, but the sickly sweet relish and twilight-zone patty are pretty off-putting. I have no idea how this place became so popular in Ontario (a province that actually has decent regional burger chains). As far as island fast food burgers go, I'd say Harvey's is close to the bottom.
VERDICT: It'll cost you more, but you'll be happier if you just go down the road to The Loghouse Pub.
ps. This Sunday Harvey's is celebrating its 50th anniversary by giving away free burgers. Check their website for further details.